বিবরণ : Customer Operations Lead. সংস্থা : Grameenphone Ltd. অবস্থান : Bangladesh

Job Title: Customer Operations Lead Organization: Adjacent Network Business Innovation, Digital Closing date: November 19, 2023 Please attach your updated CV while applying Role Overview: The job role is responsible for the harmonious integration of customer-centric strategies with daily operational execution. Emphasizing alignment and synergy, the Customer Operations lead ensures that the product or service delivery consistently matches the set expectations. Working in close collaboration with cross divisional teams, the role fosters a cohesive approach that balances operational efficiency with an enriching customer journey. Key Responsibilities: <ul><li>Integrate customer-centric strategies into daily operational practices</li><li>Identify and implement operational improvements to enhance customer satisfaction</li><li>Ensure product or service delivery meets set customer expectations</li><li>Foster alignment and synergy across various operational processes</li><li>Collaborate closely with cross-divisional teams to enhance service delivery</li><li>Monitor and report on operational performance, highlighting areas of improvement in the context of customer experience</li><li>Balance operational efficiency with a focus on the customer journey</li><li>Maintain a cohesive approach between strategy and execution across divisions</li><li>Train and guide operational teams on best practices to ensure superior customer interactions </li></ul>Qualifications: <ul><li>Bachelor’s Degree in Business, Marketing, or related field. Master’s/MBA is a plus</li><li>Minimum of [6 years] experience in customer operation management, preferably in telecom or related industry</li><li>Demonstrated experience in integrating customer-centric strategies within an operational environment</li><li>Proven track record of collaborating with cross-divisional teams to drive operational efficiency and customer satisfaction</li><li>Prior exposure to working in a fast-paced, dynamic business environment with a focus on continuous improvement </li></ul>

Customer Operations Lead - Grameenphone Ltd